From the moment a return hits our dock to the day a fresh order ships out the door — SJM handles it. Returns management, refurbishing and restoration, and 3PL fulfillment and storage, all backed by real-time RFID tracking and a live client portal.
Contact UsEvery return is received, logged, and tracked from the moment it arrives. We capture photos, record condition, and update your client portal in real time — so you always know exactly what came back, what it looks like, and what happened to it. No black boxes. No end-of-month mystery spreadsheets.
Not all returns are equal — and treating them that way costs you money. Our team inspects and grades every unit to manufacturer standards, documenting condition with photos and detailed reports. On average, sorting returns by condition yields about 30% more revenue than selling mixed lots. We make sure you capture that value instead of leaving it on the table.
Once a product is graded, we handle what comes next. Refurbish it, repackage it, liquidate it, or responsibly dispose of it — the decision is yours and we execute it. Every unit gets a clear path forward based on its condition, your preferences, and what makes the most financial sense for your operation.
Our certified mechanics handle gas and electric engine repairs across a wide range of consumer products — outdoor power equipment, e-bikes, tools, and more. With four full mechanic stations and many parts stocked on-site, we move fast. Most brands see their returned units back in sellable condition in a fraction of the time it would take elsewhere.
A product that works perfectly can still fail to sell if it looks damaged. Our cosmetic restoration team handles metal repair, surface finishing, repainting, and cleaning to bring products back to like-new appearance. We have a dedicated paint shop on-site, so we're not outsourcing this step — it's part of our production line.
When a product is refurbished, its paperwork needs to reflect that. We replace, reprint, and update manuals, certification inserts, warranty cards, and compliance documents to accurately reflect the product's refurbished status. Clean documentation protects your brand and keeps you compliant — we make sure nothing ships without it.
Every unit in our facility is tracked by location, serial number, and lot — using barcode scanning or RFID, depending on your setup. Your client portal gives you a live view of your entire inventory at any moment: finished goods, work in progress, just received, and scrap. No calls needed. No waiting on reports. The data is yours, in real time.
Whether you're shipping direct to consumers or delivering palletized orders to retail partners, we handle it. DTC and B2B fulfillment, pick and pack, UPS and freight shipping — all managed from our Lenoir, NC facility. Brands use us as their primary fulfillment partner or as overflow capacity when their own operations can't keep up.
Heavy, oversized, and fragile products demand more than a standard shipment — and we're built for it. Our on-site wood shop designs and builds custom crates and pallets specific to your product, so it arrives the way it left. From crating to carrier coordination, we manage the full LTL process in-house. It's a capability most 3PLs simply don't have.
Whether you need help with returns, restoration, storage, or all of the above, SJM is built to handle it. Having returns management, refurbishing, and fulfillment under one roof means less friction, better visibility, and more value recovered from every unit that moves through your supply chain.
Contact Us